Joccini Scrubs respects the privacy of our customers. The following privacy statement outlines what information we collect from our visitors who have access to that information and how we utilize it.
Information You Provide to Us
Joccini Scrubs takes every precaution to protect our users’ information. When you submit sensitive information via the website, your information is protected both online and off-line. When you enter sensitive information (such as credit card number) on our registration or order forms, that information is encrypted and is protected with Secure Sockets Layer (SSL) encryption technology.
Returns and Exchanges
We offer a 100% money back guarantee within 30 days with the following necessary exceptions:
- Customer must pay for shipping on returns. No postage due returns will be accepted and no credits will be issued for shipping charges.
- Items must be returned 30 days from receipt of merchandise in its original packaging and original unused and resalable condition. Laundered items or items missing manufacturer tags cannot be returned. Please be sure the original tags are attached to the returned items.
- Returns that are not in a re-sellable condition are subject to a 15% restocking fee.
If you’re not satisfied with some of the items you ordered, we want to make your return as easy as possible. Repackage the returns in the original shipping container if it’s still handy, and ship the items to:
12222 Kingswell Street
Bowie, MD 20721
Please fill out the return form on the back of your invoice or enclose a note with your order number and name, to help us process your return more quickly. The cost of returned items will be refunded to your original payment instrument (credit card, Paypal, etc.) as soon as possible.
For exchanges, feel free to place a replacement order on our website immediately, or you may wait until we have processed your return and refunded the cost of your items.